Cancellation and Refund Policy

1. Voucher Cancellation Policy

1.1 Cancellation Eligibility

Vouchers can be cancelled under the following conditions:

• Before the voucher expiration date
• Before the voucher has been redeemed
• Within 24 hours of purchase (for immediate cancellation)
• If the merchant is no longer available or has closed
• Due to technical issues on our platform

1.2 Non-Cancellable Vouchers

The following vouchers cannot be cancelled:

• Vouchers that have already been redeemed
• Expired vouchers
• Vouchers purchased during promotional periods (unless specified)
• Vouchers that have been partially used

2. Refund Policy

2.1 Refund Eligibility

Refunds are processed in the following scenarios:

• Successful cancellation: Full refund of points to wallet
• Merchant unavailability: Full refund of points to wallet
• Technical issues: Full refund of points to wallet
• Failed transactions: Refund to original payment method
• Duplicate purchases: Refund of duplicate amount

2.2 Refund Process

Our refund process follows these steps:

1. Submit refund request through the app or contact support
2. Review and verification of refund eligibility (1-2 business days)
3. Processing of refund to original payment method or wallet
4. Confirmation email with refund details

2.3 Refund Timeline

3. Points Refund Policy

3.1 Points Refund Rules

When vouchers are cancelled, points are refunded as follows:

• Points are credited back to your Bartr wallet
• Original point value is restored (no deduction)
• Points maintain their original expiration date
• Refunded points can be used for other vouchers

3.2 Points Expiration

Important points about point expiration:

• Refunded points retain their original expiration date
• Points expire after 12 months of inactivity
• No extension is provided for refunded points
• Use refunded points before expiration

4. Cancellation Process

4.1 How to Cancel a Voucher

To cancel a voucher, follow these steps:

1. Open the Bartr app and go to "My Vouchers"
2. Select the voucher you want to cancel
3. Tap "Cancel Voucher" option
4. Confirm cancellation in the popup
5. Points will be refunded to your wallet immediately

4.2 Contact Support for Cancellation

If you cannot cancel through the app, contact our support team:

• Email: [email protected]
• Phone: +91-XXXXXXXXXX
• In-app chat support
• Provide voucher ID and reason for cancellation

5. Special Circumstances

5.1 Force Majeure

In case of force majeure events (natural disasters, government orders, etc.):

• All affected vouchers will be automatically cancelled
• Full refunds will be processed
• No cancellation fees will be charged
• Extended validity may be offered for future purchases

5.2 Merchant Issues

If a merchant becomes unavailable:

• All vouchers for that merchant will be cancelled
• Full refunds will be processed automatically
• Alternative merchants may be suggested
• Compensation may be offered for inconvenience

6. Dispute Resolution

If you disagree with a cancellation or refund decision:

1. Contact our customer support team first
2. Provide all relevant details and documentation
3. Escalate to our dispute resolution team if needed
4. Final decision will be communicated within 7 business days

7. Contact Information

For cancellation and refund inquiries: