Shipping and Delivery Policy

1. Digital Delivery System

1.1 Instant Digital Delivery

All Bartr vouchers are delivered digitally through our mobile application:

• Vouchers are delivered instantly upon successful payment
• No physical shipping or delivery charges
• Vouchers are stored securely in your Bartr wallet
• Accessible immediately after purchase
• Available offline once downloaded to your device

1.2 Delivery Confirmation

Upon successful voucher purchase, you will receive:

• Instant confirmation notification in the app
• Email confirmation with voucher details
• SMS confirmation (if opted in)
• Voucher appears in "My Vouchers" section

2. Voucher Access and Storage

2.1 Voucher Storage

Your vouchers are stored securely in multiple ways:

• Cloud Storage: Securely stored on our servers
• Local Storage: Downloaded to your device for offline access
• Backup: Automatic backup to prevent data loss
• Sync: Synchronized across all your devices

2.2 Accessing Your Vouchers

You can access your vouchers through:

• Bartr mobile application (primary access)
• Web dashboard (if available)
• QR code generation for redemption
• Voucher sharing with family/friends (if enabled)

3. Delivery Timeline

3.1 Factors Affecting Delivery

Delivery time may be affected by:

• Internet connectivity on your device
• Payment processing time
• System maintenance or updates
• High traffic during peak hours
• Device compatibility issues

4. Delivery Notifications

4.1 Notification Channels

We send delivery notifications through:

• Push Notifications: Instant app notifications
• Email: Detailed voucher information
• SMS: Quick confirmation (optional)
• In-App: Real-time status updates

4.2 Notification Preferences

You can customize your notification preferences:

• Enable/disable push notifications
• Choose email notification frequency
• Opt in/out of SMS notifications
• Set quiet hours for notifications

5. Failed Deliveries

5.1 Common Delivery Issues

If you don't receive your voucher, check for:

• Payment confirmation status
• Internet connectivity
• App updates or reinstallation
• Device storage space
• Notification settings

5.2 Resolving Delivery Issues

If you haven't received your voucher:

1. Check your "My Vouchers" section in the app
2. Refresh the app or restart it
3. Check your email for confirmation
4. Contact customer support with transaction details
5. Provide payment confirmation for verification

6. Voucher Sharing and Transfer

6.1 Sharing Vouchers

Some vouchers can be shared with others:

• Gift vouchers can be shared via email or SMS
• Recipients receive instant delivery
• Shared vouchers maintain original validity
• Sharing is subject to voucher terms

6.2 Transfer Restrictions

Voucher transfers are limited by:

• Voucher-specific sharing policies
• One-time transfer limitations
• Geographic restrictions
• Merchant-specific terms

7. Offline Access

7.1 Offline Voucher Access

Your vouchers remain accessible offline:

• Vouchers are cached locally on your device
• QR codes can be generated without internet
• Voucher details are stored locally
• Redemption history is available offline

7.2 Sync Requirements

Internet connection is required for:

• Purchasing new vouchers
• Syncing across multiple devices
• Updating voucher status
• Receiving new notifications

8. Security and Privacy

8.1 Secure Delivery

We ensure secure voucher delivery through:

• End-to-end encryption
• Secure authentication
• Fraud detection systems
• Regular security audits

8.2 Privacy Protection

Your voucher data is protected by:

• Strict privacy policies
• Data encryption at rest and in transit
• Limited access to personal information
• Compliance with data protection laws

9. Customer Support

For delivery-related issues, contact our support team: